Dealing with Issues at an Australian Online Casino

May 1, 2014

Australian players who run in to any kind of difficulties at an online casino can do one of several different things to try and get their issue resolved. One of the first things you could do would be to look through the casino’s Frequently Asked Question (FAQ) section because this section can generally be quite helpful and it usually contains the answer(s) that you are looking for. Not all online casinos have one of these useful sections though.

If you can’t seem to find a solution to the problem yourself, your best bet would be to contact the casino itself and you can get hold of a member of staff by heading to the Contact Us/Customer Support section. You can then choose your preferred method of getting in touch with a professionally trained member of staff.

The most common support methods include email support, fax support, telephone support, live chat support and in some cases you can even find casinos that provide Skype support (at online casinos such as Royal Vegas Casino, Platinum Play Casino, 7 Sultans Casino and Vegas Palms Casino).

Depending on how urgent your issue/query is should determine the type of method that you should use, but the most effective support method tends to be the Live Chat support feature, which is usually available 24 hours per day and will always be in English at any of the casinos that we have reviewed for you here on this site. In fact, the primary language for all support methods is generally English, but some of the best Australian online casinos also cater for players whose native tongue is NOT English.

Also be careful to select the correct department that you would prefer to be connected to because sometimes when you are trying to reach the casino support via Live Chat, they usually have a dropdown selection of departments that are better suited to deal with your problem such as Casino Banking (for deposit/withdrawal issues), Technical (perhaps you are having problems with the software etc.), Account (you may have a query about your account) or for example Bonus/Promotions (you may have a question about how the bonuses work).

Just remember to choose the appropriate department to begin with so that your issue can be resolved in the quickest amount of time possible. You generally have to provide your username/account number when contacting the support and you also may be required to enter some additional information such as the answer to your secret question before they can deal with you. This is fairly standard at most of today’s Aussie online casinos.